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Due to many hood returns for size exchange causing delays, If you did not provide measurements (which is free and easy!), we may not accept your hood for a size exchange. Only hoods with custom sizing will be re-made immediately. People who chose not to send in free sizing may be declined or delayed if we accept the exchange. As always, custom sizing is free, please provide measurements to ensure a proper fit!
Free size exchange applies to hoods only, other items may be eligible, please inquire to find out if you are unsure
If you provide your measurements and your hood does not fit perfectly, we will exchange it for free until it fits perfectly!
If you order a standard size we will most likely offer free exchange granted it is not a unique or uncommon color or style. If you are unsure, feel free to email to check if your hood is eligible first.
For large and complex orders, if your have not ordered with us before and are worried about fit, we can first send you a basic hood ahead of your order for size fitting to ensure your entire order will fit perfectly when we make it.
Should anything go wrong with your hood please contact us; we will fix a variety of issues, and a lot of the time do it for free. We will always cover production flaws and mistakes, though rare, should it happen!
To find your size, measure around the forehead along the brow line and for neck the center part of your neck. If you have thick hair, measure including how your hair will be under the hood as this affects sizing. Larger nose should only be selected if you believe your nose is larger or wider than most people. It will NOT give extra room in the nose area if you have a normal nose, and will cause the hood to be baggy and loose in the eyes as well as the nose holes not lining up. If you are unsure about your nose, we recommend you email in so we can determine if you need this or not.