Shipping
We ship worldwide for a flat rate of $11 USA, $38 worldwide unless marked otherwise. - Soon increasing to actual calculated rates
Discrete shipping and payment processing under name "LN Nov".
Sizing exchanges are free for most hoods if you provide measurements with your order. We want to make sure you love your hood and can wear it for hours on end! Not sure if your hood is eligible for free exchange? See the exchange FAQs or just email us first to check. To make an exchange, please just email, live chat, or call us for the return address and instructions. Do NOT send a hood back until you have confirmation from us.
Returns Policy
Sizing exchanges are free for most hoods if you provide measurements with your order. We want to make sure you love your hood and can wear it for hours on end and last you many year with proper maintenance and cleaning. Not sure if your hood is eligible for free exchange? See the exchange FAQs or just email us first to check. To make an exchange, please just email, live chat, or call us for the return address.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order if it is eligible. Most items can be exchanged if there is a flaw or manufacturing error. If you need to cancel an order before it's shipped, please contact us and we'll see what we can do. As long as your item is resell-able, we will usually accommodate. Most items cannot be returned for a full refund as we have to discount any returns as "used" since these items are commonly used for personal purposes. If we can accommodate a return it will typically have a 20% restocking fee so we can sell the item as "used". Whether you try on the item or not, we cannot determine if it was "used" as latex shows no signs of use and have to discount it in good faith to our customers. Otherwise all sales are final.